1. Conclusion of contract
The conclusion of contract is governed by the provisions of the Swiss Code of Obligations. A reservation is considered as confirmed once a deposit or credit card guarantee is received. We reserve the right to charge cancellation costs to the credit card provided to us by way of guarantee.
2. Prices / means of payment
The prices are those agreed in the conclusion of contract or stated on the underlying price list.
Our prices are in Swiss francs (CHF), and include service and VAT. Unless otherwise agreed, breakfast and other meals are not included in the room rates. We accept the following means of payment: American Express, Diners Club, Mastercard, Visa, JCB, Maestro, Postcard, Traveller Checks and cash. We ask for your understanding if personal cheques are not accepted. Banking details are as follows:
Account No.: 746200-11
IBAN: CH54 0483 5074 6200 1100 0
3. Rooms / cancellations
Check-in / check-out
Your room will be available from 3 pm on the day of your arrival. We kindly ask you to let us know if you are planning to arrive after 6 pm and to vacate your rooms by 12 noon on the day of departure.
Rooms may be rebooked or cancelled without charge up until 3 pm two days prior to arrival. This gives us the opportunity to re-let the room, thereby saving you the costs. In the event of a rebooking, no-show or cancellation after the set deadline or in the event of a premature departure we reserve the right to charge one to three nights, depending on the length of stay. Should the hotelier incur any losses due to a failure on the part of the guest to honour his obligations (late cancellation, no-show, late arrival, early departure), the guest will be held liable in accordance with the relevant provisions of the Swiss Code of Obligations (OR 97ff and OR 264 respectively).
Our rooms are equipped with bath and/or shower, radio, TV, phone, high-speed internet connection, safe, and minibar; some rooms with air conditioning. Pay-TV, ADSL internet connection, wireless LAN and voice mail.
A multi-storey car park is available to our guests; costs: CHF 35.- per day and vehicle. Please note that the Hotel cannot be held liable for damage caused to the vehicle during the time it is parked in the car park.
Pets are welcome anywhere on the premises except for our Bel Air rooms, the Restaurant La Terrasse and the entire SPA facilities. We charge CHF 50.- per night and pet, excl. pet food. We reserve the right to invoice you for any damage caused by your pet.
6. VICTORIA-JUNGFRAU SPA
Our Spa staff are there to help you select the treatments of your choice and arrange your appointments. We kindly ask you to book your appointments well in advance. Call direct on 033 828 2730 or email: email@example.com.
7. Resort taxes
An additional resort tax is charged per person per night; from April 1 to October 31, at CHF 2.50 and from November 1 to March 31, at CHF 2.20 plus CHF 0.60 throughout the year for the cantonal tax.
8. Liability of the Hotel
The Hotel is liable for all items brought onto the premises by guests in accordance with statutory provisions. Liability for minor negligence is expressly excluded. Should a guest come to harm or be dissatisfied with the Hotel’s services, he is to notify the Hotel immediately; otherwise he will be no longer be able to assert any rights.
Should the Hotel fail to provide the agreed number of hotel rooms, it is liable to the customer for the losses incurred, provided such losses can be demonstrated. Should the Hotel be unable to provide the reserved rooms on the guest’s arrival, it will arrange equivalent alternative accommodation in another hotel and pay for all additional costs such as transport, accommodation, etc., over and above the original prices as contracted. As a matter of principle all claims against the Hotel become statute-barred within six months of the guest’s departure, providing the mandatory statutory provisions do not specify longer periods.
9. Final provisions
Any amendments or additions to the contract or the reservation confirmation are to be made in writing whenever possible. Unilateral amendments or additions are null and void.
In signing the contract/reservation confirmation or in unilaterally confirming a booking, you accept the General Terms & Conditions.
This contract is subject to Swiss law exclusively. Canton Bern / Switzerland is agreed as the exclusive place of jurisdiction by the contracting parties.