General Terms and Conditions of Business

1. Conclusion of contract

The conclusion of contract is governed by the provisions of the Swiss Code of Obligations. A reservation is considered as confirmed once a deposit or credit card guarantee is received. We reserve the right to charge cancellation costs to the credit card provided to us by way of guarantee. For guests resident in Switzerland, a reservation shall also be considered as definite upon receipt of a written confirmation (E-Mail, telefax, letter).

2. Prices / means of payment

The prices are those agreed in the conclusion of contract or stated on the underlying price list. Our prices are in Swiss francs (CHF), and include service and VAT. Unless otherwise agreed, breakfast and other meals are not included in the room rates. We accept the following means of payment: American Express, Diners Club, Mastercard, Visa, JCB, Union Pay, Maestro, Postcard, Traveller Checks and cash. We ask for your understanding if personal cheques are not accepted. Banking details are as follows:

Bank: UBS AG
Account No.: 458031.10T-241
Clearing: 241
IBAN: CH18 0024 1241 4580 3110 T
SWIFT/BIC: UBSWCHZH80A

3. Check-in / check out

Your room will be available from 3 pm on the day of your arrival. We kindly ask you to let us know if you are planning to arrive after 6 pm and to vacate your rooms by 12 noon on the day of departure.

4. Cancellations

Rooms may be rebooked or cancelled without charge up until 3 pm two days prior to arrival. This gives us the opportunity to relet the room, thereby saving you the costs. In the event of a rebooking, no-show or cancellation after the set deadline or in the event of a premature departure we reserve the right to charge one to three nights, depending on the length of stay. Should the hotelier incur any
losses due to a failure on the part of the guest to honour his obligations (late cancellation, no-show, late arrival, early departure), the guest will be held liable in accordance with the relevant provisions of the Swiss Code of Obligations (OR 97ff and OR 264 respectively).

Please be informed at a booking of 8 and more room’s different cancellation and guarantee policies are valid.

5. Room amenities

Our rooms are equipped with bath and/or shower, radio, TV, phone, WIFI, safe, and minibar; some rooms with air conditioning.

6. Parking

A multi-storey car park is available to our guests; costs: CHF 35.- per day and vehicle. Please note that the Hotel cannot be held liable for damage caused to the vehicle during the time it is parked in the car park.

7. Pets

Pets are welcome anywhere on the premises except for our Bel Air rooms, the Restaurant «La Terrasse» and the entire SPA facilities. We charge CHF 50.- per night and pet, excl. pet food. We reserve the right to invoice you for any damage caused by your pet.

8. Resort taxes

An additional resort tax is charged per person per night; from April 1 to October 31, at CHF 2.50 and from November 1 to March 31, at CHF 2.20 plus CHF 1.00 throughout the year for the cantonal tax.

9. Liability of the Hotel

The Hotel is liable for all items brought onto the premises by guests in accordance with statutory provisions. Liability for minor negligence is expressly excluded. Should a guest come to harm or be dissatisfied with the Hotel’s services, he is to notify the Hotel immediately; otherwise he will be no longer be able to assert any rights.

Should the Hotel fail to provide the agreed number of hotel rooms, it is liable to the customer for the losses incurred, provided such losses can be demonstrated. Should the Hotel be unable to provide the reserved rooms on the guest’s arrival, it will arrange equivalent alternative accommodation in another hotel and pay for all additional costs such as transport, accommodation, etc., over and above the original prices as contracted.

As a matter of principle all claims against the Hotel become statute-barred within six months of the guest’s departure, providing the mandatory statutory provisions do not specify longer periods.

10. Final provisions

Any amendments or additions to the contract or the reservation confirmation are to be made in writing whenever possible. Unilateral amendments or additions are null and void.

In signing the contract/reservation confirmation or in unilaterally confirming a booking, you accept the General Terms & Conditions. This contract is subject to Swiss law exclusively. Canton Bern / Switzerland is agreed
as the exclusive place of jurisdiction by the contracting parties.